345com Privacy Policy

1. Introduction

345com ("we", "us", "our") operates the online gaming and sports betting platform accessible at 345com.win and through the 345com mobile app. We are committed to protecting the privacy and personal data of everyone who registers and plays on our platform, including all players based in Pakistan.

This Privacy Policy explains what personal information we collect from you, how that information is used, who it may be shared with, how we keep it secure, and what rights you have regarding your own data. By creating a 345com account and using the platform, you acknowledge that you have read and understood this policy.

2. Data We Collect

We collect only the personal information that is necessary to operate your account, process your PKR transactions and provide you with a safe, personalised platform experience. The categories of data we collect include:

We do not collect sensitive personal data beyond what is required for identity verification and financial compliance. We do not collect biometric data, political opinions, religious beliefs or health information.

3. How We Collect Your Data

Your personal data is collected through the following channels:

• Registration: When you create a 345com account, you provide your name, contact details and date of birth directly .
• Identity Verification: When you submit documents (CNIC, photo ID) to complete KYC verification before a withdrawal.
• Deposits and Withdrawals: When you transact via JazzCash, Easypaisa, Raast or bank transfer, payment details are captured to process and record your PKR transactions.
• Platform Usage: Automatically collected as you browse the site, play games or place bets — including device identifiers, IP address and session data.
• Support Interactions: When you contact us via live chat or email, we record those communications to resolve your query and improve our service.
• Cookies and Tracking: Session cookies and analytics tools collect anonymised usage data as described in the Cookies section below.

4. Why We Use Your Data

345com processes your personal data only for clear, legitimate purposes. We do not use your data in ways that you would not reasonably expect. The main purposes for which we use your data are:

• Account Management: Creating and maintaining your 345com account, verifying your identity and keeping your profile accurate and up to date.
• Payment Processing: Handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Matching payment details to your verified account name.
• Security and Fraud Prevention: Detecting and preventing unauthorised access, duplicate accounts, money laundering, bonus abuse and other prohibited activities.
• Platform Personalisation: Showing you relevant promotions (such as PSL and cricket bonuses during active series), recommending games based on your play history and customising your experience.
• Responsible Gaming: Monitoring usage patterns to identify potential problem gaming behaviour and ensuring that self-exclusion and deposit limits are enforced correctly.
• Customer Support: Responding to your queries, resolving disputes over bet settlements, withdrawals and account matters.
• Legal Compliance: Meeting financial record-keeping and anti-money laundering obligations applicable to online gaming platforms.
• Platform Improvement: Using anonymised analytics to understand how players use the platform and improve performance, navigation and game selection.

5. Payments, KYC and Financial Data

Because 345com handles real-money PKR transactions, financial data is handled with an additional layer of care. When you make a deposit or request a withdrawal, we capture the payment method identifier (e.g., your JazzCash or Easypaisa number, or bank account reference) and the transaction amount. This data is stored securely and used exclusively for processing and reconciling your transactions.

Before processing withdrawals above certain thresholds, we are required to complete Know Your Customer (KYC) verification. This involves collecting a copy of your CNIC or other government-issued photo ID. KYC documents are reviewed by our compliance team and stored in an encrypted document management system with access restricted to authorised staff only.

345com does not store full card numbers or mobile banking PINs. Payment data is processed through our payment gateway partners who operate under their own data security standards. We share only the minimum data necessary to complete your transaction.

6. Data Sharing

345com does not sell your personal data to third parties. We share your information only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum transaction data required to process your PKR deposits and withdrawals.
• Identity Verification Providers: Where we use third-party KYC tools to verify your identity documents, those providers process your data under strict confidentiality agreements.
• Technology and Hosting Partners: Our platform infrastructure, cloud hosting and security providers may process data on our behalf. All such providers are contractually bound to use the data only for the purposes we specify.
• Game Studios: In live casino and certain slot games, game providers may receive session data (e.g., bet amounts and round results) required to operate the game. They do not receive your full personal profile.
• Legal and Regulatory Obligations: Where required by applicable law or in response to a lawful request, we may disclose information to relevant authorities. We will only do so to the extent strictly necessary.
• Business Transfers: In the event of a merger, acquisition or restructuring, your data may be transferred to the successor entity. We will notify affected players in such circumstances.

In all cases where data is shared with third parties, we require those parties to maintain confidentiality and apply appropriate security standards. We do not share your data with advertisers or data brokers.

7. Security Measures

345com applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access controls ensuring that staff can only access personal data relevant to their role and on a need-to-know basis.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication available for all player accounts and mandatory for administrative access.
• Automated fraud detection systems monitoring unusual login activity, payment patterns and betting behaviour.

While we take every reasonable precaution, no online system can guarantee absolute security. If you suspect your account has been accessed without your permission, contact 345com support via live chat immediately and change your password. We will act promptly to investigate and secure your account.

8. Cookies

345com uses cookies — small text files stored on your device — to keep your session active, remember your preferences and gather anonymised analytics about how the platform is used. We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These manage your login session, maintain your account state during navigation and keep your preferences. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Collect anonymised data about pages visited, time spent and features used. This helps us understand which parts of the platform work well and where improvements are needed. No personally identifiable information is included in analytics data.
• Security Cookies: Help detect suspicious activity such as multiple failed login attempts or unusual access patterns.

345com does not use advertising or retargeting cookies. We do not allow third-party advertising networks to place cookies on the 345com platform. You can manage or delete cookies from your browser settings at any time, though disabling essential cookies will affect your ability to stay logged in and use the platform normally.

9. Data Retention

We retain your personal data for as long as your 345com account is active and for a reasonable period thereafter in line with standard financial and legal record-keeping practices. The general principles we follow:

• Account data is retained for the duration of your account and for a period after closure to satisfy any outstanding legal, financial or compliance obligations.
• Transaction records in PKR are retained for the period required under applicable financial regulations. This typically covers several years of transaction history.
• KYC and identity documents are retained for the period required by anti-money laundering standards and then securely destroyed.
• Support communications are retained for a reasonable period to allow resolution of any follow-up queries or disputes.
• Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

When personal data is no longer required and there is no legal obligation to retain it, we delete it securely. You may request early deletion of certain data categories as described in the Your Rights section below.

10. Your Rights

As a 345com account holder you have the following rights regarding your personal data. To exercise any of these rights, contact support via live chat or email:

• Right of Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you can request that it be corrected. For account name changes, identity re-verification may be required.
• Right to Erasure: You can request deletion of your personal data where it is no longer needed for the purposes for which it was collected, and where no legal obligation requires us to retain it. Note that transaction records may need to be retained regardless of a deletion request.
• Right to Restriction: You can request that we limit processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to Data Portability: You can request a structured, machine-readable copy of certain data you have provided to us.
• Right to Object: You can object to processing of your data for direct marketing purposes. You can also opt out of all promotional communications from account settings without needing to contact support.

11. Minors

345com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration and KYC process. If we discover that an account has been registered by someone under 18, the account will be closed immediately, all funds will be refunded to the payment source and the data will be deleted.

If you are a parent or guardian and believe a minor has registered on 345com, please contact support immediately via live chat so we can investigate and take appropriate action without delay.

12. Changes to This Policy

345com may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to the platform. When we make material changes, we will display a notice on the platform and update the "Last Updated" date at the top of this page.

We encourage you to check this page periodically. Continued use of the 345com platform after a policy update constitutes your acceptance of the revised terms. If you have any concerns about changes, contact support or close your account before the changes take effect.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with our support team. We are available 24/7 via live chat on the platform.

You can also reach us by email at: [email protected]

VIP members at Gold tier and above may raise data queries directly with their dedicated account coordinator for faster handling. For all other players, live chat remains the quickest way to get a response.